Description

Can Suitcase Fusion 6 on Windows restore a backup from Suitcase Fusion on Mac OS X, or vice versa?

Solution

Unfortunately not. Suitcase Fusion 6 backups are platform specific.

Description

After installing Portfolio on Mac OS X, I get an error stating
"SOAPFault (Server): org.postgersql.utilPSQLException: Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections. null" when I try to log into Portfolio administration.

Solution

The Portfolio installer has to modify the sysclt.conf file in Mac OS X before it can properly install all of its components. The installer will ask you to restart Mac OS X after it makes this change.

If you install Portfolio Server before restarting, then you’ll end up with this error message because PostgreSQL could not be installed properly.

The following steps will help you resolve the issue:

1. Run the uninstaller.app found in: /Applications/Extensis/Portfolio Server/applicatons/Uninstaller. Note: This will not remove any of your catalogs
2. Go to: /Library/Extensis/Portfolio and delete the pgsql folder
3. Restart your Mac server
4. Run the Portfolio Server installer again

You should now be able to log into Portfolio Server administration.

Core Client

Universal Type Server 5 Core Client (Mac)

Universal Type Server 5 Core Client (Windows)

Test

Description

When installing Portfolio, I see the message “sysclt.conf was updated. The /etc/sysctl.conf file was updated. Please reboot the machine and rerun the Portfolio installer.”

Solution

This message is normal. Due to requirements for PostgreSQL we must change the shared memory requirements for Mac OS X before Portfolio can be properly installed.

Be sure to restart your system after seeing this message. After restarting, you can run the Portfolio installer from start to finish.

Description

I changed the Administrator password in UTS User Management while I had UTS Server Administration open. I then tried to change a setting in UTS Administration and got an error that states, “extensis.esp.admin.AdminException: Invalid username or password”.

Solution

This happens when the Universal Type Server Administrator password is changed while UTS Administration is open. It can also happen if you restore a UTS backup that has a different Administrator password than the one that was in use when you logged into UTS Administration.

This is a harmless error message that is simply saying that the Administrator password for the current session is no longer valid.

To resolve the issue, log out of UTS Administration, then log back in with the new Administrator password.

Description

I just purchased Suitcase Fusion 5, do I get a free upgrade to Suitcase Fusion 6?

Solution

If you purchased Suitcase Fusion 5 direct from Extensis or through an authorized reseller between September 20, 2014 and October 21, 2014, you’re entitled to a complimentary upgrade to Suitcase Fusion 6. The following will explain how to obtain your Suitcase Fusion 6 upgrade.

Electronic Download

If you purchased the Suitcase Fusion 5 electronic download direct from Extensis or through an authorized reseller, a complimentary Fusion 6 license key will be emailed to the email address on file. Customers should receive this email no later than October 24, 2014.

Additionally, you can retrieve the license key and installer link by logging into your user account on the Extensis website. The My Products page will display your Suitcase Fusion 6 license.

Box Product: Direct from Extensis

If you purchased the Suitcase Fusion 5 box product direct from Extensis a complimentary Fusion 6 serial number will be emailed to the email address on file. Customers should receive this email no later than October 24, 2014.

Additionally, you can retrieve the license key and installer link by logging into your user account on the Extensis website. The My Products page will display your Suitcase Fusion 6 license.

Box Product: Reseller

If you purchased the Suitcase Fusion 5 Box Product from an Authorized Reseller, please do the following to receive your complimentary upgrade:

1. Create a user account on the Extensis website and register your Suitcase Fusion 5 serial number.
2. Send your proof of purchase to info@extensis.com*.

Once verified, a complimentary Suitcase Fusion 6 license key will be emailed to you within seven business days. You can retrieve also retrieve the license key and installer links by logging into your user account on the Extensis website. The My Products page will display your Suitcase Fusion 6 license.

* Proof of purchase – must be your order receipt/invoice with a date from an authorized Extensis retailer.

Note: This complimentary upgrade offer is available until March 31, 2015

Description

How do I upgrade to Universal Type Server 5?

Solution

Here’s how to upgrade to Universal Type Server 5.

This article assumes you are doing an in-place upgrade on the same server. For help migrating Universal Type Server to a new server during the upgrade, please see this KB article.

Users should be informed that the server will be unavailable during the upgrade. They can continue working if they launch Universal Type Client and select Server > Go Offline. When UTS has been upgraded, they can select Server > Go Online to reconnect to the server. This may require them to log in to the server again.

Verify system requirements and supported versions of UTS

Make sure that the server that UTS is hosted on meets the minimum listed system requirements.

You can upgrade to UTS 5 from any version of UTS 4. If you are on an earlier version of UTS, please see this KB article on how to upgrade to UTS 4.

Note: If you are upgrading from UTS 4.1 to UTS 5.0 on Windows, you will need to uninstall UTS 4.1 before installing UTS 5.0. Please see this article for more info.

Perform a backup of your current UTS environment

This will put UTS into standby mode until the backup is complete, and users will be unable to connect during the backup process.

1. Log into Server Administration
2. Go to Datastore > Backups and click “Backup now”

Install UTS 5

Launch the UTS 5 installer and follow the prompts. If you installed UTS 5 on a volume other than the startup volume, be sure to select the same location for UTS 5.

The Mac OS X installer may change some settings in the /etc/sysctl.conf file; the installer will notify you if changes are made. This is necessary for the private PostgreSQL instance in UTS to start properly; if the sysctl.conf file is modified then you must restart the Mac before attempting to install UTS 5, otherwise PostgreSQL may not start properly during installation and UTS will be unusable.

Note: If your JBoss HTTP / Web Service is set to a value other than 8080 in UTS 4.x, the UTS 5 installer will change it during installation. You will need to change it back to your custom setting after the installation completes.

Serialize UTS 5

When UTS installation is complete the Server Administration web application will open. Log in using the Administrator username and password from your previous installation.

Go to Licenses and enter your UTS 5 license key. If you are running Universal Type Server Enterprise edition, you will need to enter an additional UTS 5 Enterprise license key.

It is recommended that you log in to Users and Workgroups Administration to verify that the users and workgroups were preserved.

Install Universal Type Client 5 on client machines

Open the Universal Type Client installer and follow the prompts.

The UTC installer will remove any previous versions of UTC and associated auto-activation plug-ins, and install the updated versions.

Description

I got an error -1316 when I tried to upgrade from UTS 4.1 to 5.0 on Windows. The installation rolled back and UTS was not upgraded.

Solution

There is an issue with the UTS 5.0 installer that prevents successful in-place upgrades from UTS 4.1 to 5.0 on Windows. However, there is a simple workaround:

1. Open the Programs and Features Control Panel
2. Uninstall Extensis Universal Type Server 4.1
3. Restart your server
4. Run the UTS 5.0 installer

The installation should complete successfully

Description

How do I increase the amount of RAM that is available to Universal Type Server 5?

Solution

If you are using UTS 5 in a demanding setup, that is, with a large number of LDAP users or large number of workgroups, you may find it necessary to increase the amount of memory available to the Java environment (JVM) that it runs in. This is usually necessary if the Java service uses close to 2 GB of RAM, or if your server logs have Java Heap Space errors.

By default, the memory allocation is configured for 2 GB of RAM, which is enough for most setups. It can be increased to use more memory as long as there is enough available on the server it’s installed on. Make sure you leave enough RAM for the operating system and other services that may be running on the server. For example, if your server has a total of 8 GB of RAM, do not give UTS more than 6 GB.

Increasing UTS’s JVM Memory Allocation

Warning: This is an advanced procedure. If you are not familiar with changing Mac OS X configuration or Windows batch files, please contact Extensis Technical Support for assistance.

On Mac OS X, UTS uses a file named standalone.conf to configure how much memory is used by its JVM. On Windows, the file is named standalone.conf.bat.

Note: On Windows, it will look as if there are two files named Standalone.conf if file extensions are hidden. Make sure that you edit the .bat file.

Mac OS X:

• Log into UTS Administration (port 18081) and stop UTS
• Open /Applications/Extensis/Universal Type Server/applications/jboss/bin
• Make a backup of the standalone.conf file
• Launch Terminal from /Applications/Utilities
• Type in: Sudo pico /Applications/Extensis/Universal\ Type\ Server/applications/jboss/bin/standalone.conf

  You will be asked to authenticate with your Mac administrator password. Type that in and hit the Return key. This should open the configuration file in PICO.

• Scroll down to the line that starts with: JAVA_OPTS="-Xms64m -Xmx2048m …"
• Change the -Xmx setting to the desired value. For example, if you want to double the allocation to 4 GB, use this setting: JAVA_OPTS=" -Xms128m –Xmx4096m …"
• When you’re ready to save the changes, use the ‘Control + O’ keyboard combination to save them
• PICO will ask you to confirm the name of the file. Hit the Return key to do that
• When you’re done with PICO, use ‘Control + X’ to exit
• Restart your Mac server
• After the restart, log into UTS Administration and start UTS. If it does not start, check your changes to the standalone.conf file. If you can’t find any mistakes, replace it with the backup you made earlier and restart your server. At this point, it is advisable to contact Extensis Technical Support for assistance.

Windows:

• Log into UTS Administration (port 18081) and stop UTS
• Open C:\Program Files\Extensis\Universal Type Server\applications\jboss\bin\
• Locate the standalone.conf.bat file. There is also a file named standalone.conf; do not edit this one..
• Make a backup copy of the standalone.conf.bat file, just in case you need to go back to it.
• Open the original copy of of standalone.conf.bat in a text editor
• Look for the line that starts with: set "JAVA_OPTS=-Xms64M -Xmx2048M
• Change the -Xmx setting to the desired value. For example, if you want to double the allocation to 4 GB, use this setting: set "JAVA_OPTS=-Xms64M -Xmx4096M …"
• Save the changes and quit the text editor
• Restart your server
• After the restart, log into UTS Administration and start UTS. If it does not start, check your changes to the standalone.conf.bat file. If you can’t find any mistakes, replace it with the backup you made earlier and restart your server. At this point, it is advisable to contact Extensis Technical Support for assistance.

Description

This article will show you how to set up your system to optimally run Suitcase Fusion 6 on OS X 10.10 Yosemite. It should only take about 5-10 minutes to go through.

Recommendations

Disable Apple’s FontBook application

FontBook is Apple’s built in font utility that comes with Mac OS X. Changing these preferences disables FontBook so you can use Suitcase Fusion 6 to manage your fonts instead. It is not necessary to uninstall FontBook since it can be handy for troubleshooting.

1. Go to your Applications folder and launch FontBook
2. Choose Font Book > Preferences
3. Disable ‘Automatic Font Activation’ and ‘Alert me if system fonts change’. The settings should look like this:
4. Quit Font Book

Remove non-essential system fonts.

Mac OS X has three different system font folders. The fonts in these folders are automatically activated by Mac OS X when you log into the computer, which means that there can be conflicts if you activate fonts with the same name with Suitcase.

Remove any fonts you find in the following two folders and put them into a new folder on your desktop. You don’t have to keep any fonts in either of those two folders.

1. [Macintosh HD]/Users/[Username]/Library/Fonts
2. [Macintosh HD]/Library/Fonts

Note: In Yosemite, the [Macintosh HD]/Users/[Username]/Library folder is hidden. To get to it, hold down the Option key in the Finder and choose ‘Go > Library’.

Note: Do not remove fonts from [Macintosh HD]/System/Library/Fonts. They are essential to Mac OS X.

Add your fonts to Suitcase Fusion 6

Add any fonts you want to use to the SF6 ‘Font Library’ by drag and dropping them into the SF6 application window. This will copy the fonts into the SF6 fontvault so you can turn them on and off when you wish. You can keep your original fonts anywhere on your Mac except for the reserved system font folders mentioned above.

To add the fonts previously moved to your desktop, drag and drop the folder from your desktop into the ‘Font Library’ in SF6.

Clean your system and application font caches.

1. In Suitcase Fusion 6, choose File > Clean Font Caches. The following dialog will appear:
2. Press the ‘Clean and Restart’ button
3. Type in your Mac’s administrator password to proceed

Now you have a clean Mac OS X system running with just the essential Apple system fonts. All of your design fonts are in SF6 to turn on and off as needed.

Your machine will start faster, your design applications will run faster, and your applications’ font menus will be much shorter and easier to navigate.

Description

After installing Portfolio on Mac OS X, I am unable to log into Portfolio Administration with the administrator account, regardless of what password is used.

Solution

There is an issue with the Portfolio installer that sometimes prevents the PostgreSQL server from starting up.

To see if you’re affected by this issue, take a look at the install.log to see what happened:

1. In Finder, select Go > Go to Folder…
2. Type in /var/log and hit return
3. Open install.log with TextEdit
4. Search the log for: java.net.UnknownHostException

If you see a line that reads something like this:

Feb 10 13:05:23 macosx_server installd[402]: ./postflight: java.net.UnknownHostException: macosx_server.local: macosx_server.local

Then you’ve run into the installation issue mentioned above.

Here’s how resolve the issue.

We will use the hostname (macosx_server.local) mentioned in the error message above. You will need to substitute your own server’s hostname, which should be explicitly mentioned in the java.net.UnknownHostException message in your install.log.

1. Open Terminal
2. Type in: sudo pico /etc/hosts
3. Locate the line: 127.0.0.1 localhost
4. Move the cursor to the right of localhost on that line
5. Hit the Tab key after localhost so that there’s a bit of space, then type in the hostname, which is, macosx_server.local in our example
6. The full line should look like this: 127.0.0.1 localhost macosx_server.local
7. Hit Control+O to save the changes
8. Hit Control+X to quit pico
9. In Terminal, type in dscacheutil -flushcache
10. Restart your Mac server, then try logging into Portfolio Administration again.

If Portfolio Server still won’t let you log in, uninstall then reinstall Portfolio Server. The steps below won’t delete any of your catalogs.

1. Run the Portfolio Uninstaller.app found in: /Applications/Extensis/Portfolio Server/applications/Uninstaller
2. Go to: /Library/Extensis/Portfolio and delete the pgsql folder
3. Restart the Mac server
4. Run the Portfolio installer

Description

After installing Universal Type Server 4.0 or later on Mac OS X, I am unable to log into UTS Administration with the administrator account, regardless of what password is used.

Solution

There is an issue with the UTS installer that sometimes prevents the PostgreSQL server from starting up.

To see if you’re affected by this issue, take a look at the install.log to see what happened:

1. In Finder, select Go > Go to Folder…
2. Type in /var/log and hit return
3. Open install.log with TextEdit
4. Search the log for: java.net.UnknownHostException

If you see a line that reads something like this:

Feb 10 13:05:23 macosx_server installd[402]: ./postflight: java.net.UnknownHostException: macosx_server.local: macosx_server.local

Then you’ve run into the installation issue mentioned above.

Here’s how resolve the issue.

We will use the hostname (macosx_server.local) mentioned in the error message above. You will need to substitute your own server’s hostname, which should be explicitly mentioned in the java.net.UnknownHostException message in your install.log.

1. Open Terminal
2. Type in: sudo pico /etc/hosts
3. Locate the line: 127.0.0.1 localhost
4. Move the cursor to the right of localhost on that line
5. Hit the Tab key after localhost so that there’s a bit of space, then type in the hostname, which is, macosx_server.local in our example
6. The full line should look like this: 127.0.0.1 localhost macosx_server.local
7. Hit Control+O to save the changes
8. Hit Control+X to quit pico
9. In Terminal, type in dscacheutil -flushcache
10. Restart your Mac server, then try logging into UTS Administration again.

If UTS still won’t let you log in, uninstall and then reinstall UTS.

1. Run the Universal Type Server Uninstaller.app found in: /Applications/Extensis/Universal Type Server/applications//em>
2. Go to: /Library/Extensis/UTS and delete everything in that folder
3. Restart the Mac server
4. Run the UTS installer

Description

Some users have encountered an error that states “Suitcase Fusion Client has encountered an unexpected error. 83914764″ after upgrading to Mac OS 10.8 and were also unable to activate fonts.

Solution

There are a few ways you can help to resolve this issue:

Before you upgrade your OS:

If you are about to upgrade to Mac OS X 10.8 you will need to stop the FMCore first by doing the following:

1. Open Suitcase Fusion 4
2. Go to the ‘Suitcase Fusion 4′ menu
3. Choose ‘Preferences’
4. Click on the ‘Type Core’ tab
5. Click on the ‘Stop Type Core…’ button

If you’ve already upgraded to Mountain Lion:

If you are already getting the “83914764″ error you can resolve it by doing the following:

Restart the Type Core

1. Open Suitcase Fusion 4
2. Go to the ‘Suitcase Fusion 4′ menu
3. Choose ‘Preferences’
4. Click on the ‘Type Core’ tab
5. Click on the ‘Stop Type Core…’ button
6. Relaunch Suitcase Fusion 4

If the issue still persists after the above steps, check out additional assistance at this article.

Please fill out the form below, being as specific as possible about the nature of your problem. Our technical support team can help you with technical issues related to the installation and/or use of your Extensis product.

Please do not use this form if you require Customer Service. Instead please fill out the proper form to contact Customer Service.

Please fill out the form below, being as specific as possible about the nature of your problem. Our customer service team can help you with account related issues.

Please do not use this form if you require Technical Support. Instead please fill out the proper form to contact Technical Support.

Supported Products and Versions

Extensis provides full support for the current version of all shipping products. In addition, Extensis will provide limited support for older products up to one year after the product version is no longer offered for sale (usually at the release of the next major version). Extensis may, at their discretion, extend limited support on a case-by-case basis. Furthermore, we only support our products in the host application and OS environments in which they are tested. Please see our online support information or contact Extensis Technical Support if you have any questions regarding third-party support or compatibility.

Note: Extensis offers additional technical support through annual service agreements (ASA) on selected products. Please contact the Extensis Corporate sales team for more information.

Full Extensis product support includes:

• Free Extensis Technical Support¹ via phone and email during regular business hours.
• Periodic maintenance releases to address bugs and host application and OS compatibility.
• Direct online access to your Extensis product installers.
• Knowledge Base Articles.
• User Community Forums.

Limited Extensis product support includes:

• Free Extensis Technical Support¹ via phone and email for one year beyond the end-of-sale date.
• Direct online access to your Extensis product installers.
• Knowledge Base Articles.
• User Community Forums.

For unsupported products, Extensis will provide relevant Knowledge Base Articles and User Community Forums at our discretion.

Extensis Technical Support

Extensis is pleased to provide free technical support¹ to registered users of Extensis products. Technical support includes helping you:

• Install and uninstall your Extensis product.
• Upgrade your Extensis product.
• Understand the documented features of your Extensis product.
• Configure and run your Extensis product.
• Troubleshoot unexpected behavior encountered while using your Extensis Product.

Extensis Technical Support does not include:

• Assistance with the specialty customization of our products that may be required to integrate them into your specific workflow. This includes, but is not limited to: Applescript, VB Script, JavaScript, HTML and networking.
• Support for any operating system or third-party host application beyond directly supporting our products as noted above.
• Technical assistance for freeware products, discontinued products, or third-party products.

Extensis offers fee-based consulting services to help you develop and implement advanced solutions for your business using Extensis products.

Registration

Technical support is only available to registered users of Extensis products. You can register your Extensis product at our Online Registration page.

¹ Certain Extensis products include an annual service agreement (ASA) that must be renewed after one year in order to maintain support and other benefits. Please contact the Extensis Corporate sales team for more information.