Administrator login does not work after installing Portfolio on Mac OS X

Description

After installing Portfolio on Mac OS X, I am unable to log into Portfolio Administration with the administrator account, regardless of what password is used.

Solution

There is an issue with the Portfolio installer that sometimes prevents the PostgreSQL server from starting up.

To see if you’re affected by this issue, take a look at the install.log to see what happened:

1. In Finder, select Go > Go to Folder…
2. Type in /var/log and hit return
3. Open install.log with TextEdit
4. Search the log for: java.net.UnknownHostException

If you see a line that reads something like this:

Feb 10 13:05:23 macosx_server installd[402]: ./postflight: java.net.UnknownHostException: macosx_server.local: macosx_server.local

Then you’ve run into the installation issue mentioned above.

Here’s how resolve the issue.

We will use the hostname (macosx_server.local) mentioned in the error message above. You will need to substitute your own server’s hostname, which should be explicitly mentioned in the java.net.UnknownHostException message in your install.log.

1. Open Terminal
2. Type in: sudo pico /etc/hosts
3. Locate the line: 127.0.0.1 localhost
4. Move the cursor to the right of localhost on that line
5. Hit the Tab key after localhost so that there’s a bit of space, then type in the hostname, which is, macosx_server.local in our example
6. The full line should look like this: 127.0.0.1 localhost macosx_server.local
7. Hit Control+O to save the changes
8. Hit Control+X to quit pico
9. In Terminal, type in dscacheutil -flushcache
10. Restart your Mac server, then try logging into Portfolio Administration again.

If Portfolio Server still won’t let you log in, uninstall then reinstall Portfolio Server. The steps below won’t delete any of your catalogs.

1. Run the Portfolio Uninstaller.app found in: /Applications/Extensis/Portfolio Server/applications/Uninstaller
2. Go to: /Library/Extensis/Portfolio and delete the pgsql folder
3. Restart the Mac server
4. Run the Portfolio installer