Can Suitcase Fusion 6 on Windows restore a backup from Suitcase Fusion on Mac...
Description Can Suitcase Fusion 6 on Windows restore a backup from Suitcase Fusion on Mac OS X, or vice versa? Solution Unfortunately not. Suitcase Fusion 6 backups are platform specific.
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“SOAPFault (Server): org.postgersql.utilPSQLException: Connection refused.”...
Description After installing Portfolio on Mac OS X, I get an error stating "SOAPFault (Server): org.postgersql.utilPSQLException: Connection refused. Check that the hostname and port are correct and...
View ArticleUniversal Type Server 5
Core Client Universal Type Server 5 Core Client (Mac) Universal Type Server 5 Core Client (Windows)
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Portfolio installer makes changes to sysctl.conf on Mac OS X
Description When installing Portfolio, I see the message “sysclt.conf was updated. The /etc/sysctl.conf file was updated. Please reboot the machine and rerun the Portfolio installer.” Solution This...
View Article‘extensis.esp.admin.AdminException: Invalid username or password’ error in...
Description I changed the Administrator password in UTS User Management while I had UTS Server Administration open. I then tried to change a setting in UTS Administration and got an error that states,...
View ArticleI just purchased Suitcase Fusion 5, do I get a free upgrade to Suitcase...
Description I just purchased Suitcase Fusion 5, do I get a free upgrade to Suitcase Fusion 6? Solution If you purchased Suitcase Fusion 5 direct from Extensis or through an authorized reseller between...
View ArticleHow to upgrade to Universal Type Server 5.0
Description How do I upgrade to Universal Type Server 5? Solution Here’s how to upgrade to Universal Type Server 5. This article assumes you are doing an in-place upgrade on the same server. For help...
View ArticleError -1316 when upgrading from UTS 4.1 to 5.0 on Windows
Description I got an error -1316 when I tried to upgrade from UTS 4.1 to 5.0 on Windows. The installation rolled back and UTS was not upgraded. Solution There is an issue with the UTS 5.0 installer...
View ArticleHow to increase the memory allocation for UTS 5
Description How do I increase the amount of RAM that is available to Universal Type Server 5? Solution If you are using UTS 5 in a demanding setup, that is, with a large number of LDAP users or large...
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Suitcase Fusion 6 recommendations for OS X 10.10 (Yosemite)
Description This article will show you how to set up your system to optimally run Suitcase Fusion 6 on OS X 10.10 Yosemite. It should only take about 5-10 minutes to go through. Recommendations Disable...
View ArticleAdministrator login does not work after installing Portfolio on Mac OS X
Description After installing Portfolio on Mac OS X, I am unable to log into Portfolio Administration with the administrator account, regardless of what password is used. Solution There is an issue with...
View ArticleAdministrator login does not work after installing Universal Type Server on...
Description After installing Universal Type Server 4.0 or later on Mac OS X, I am unable to log into UTS Administration with the administrator account, regardless of what password is used. Solution...
View ArticleSuitcase Fusion 4 gives “83914764″ error after upgrading to Mountain Lion...
Description Some users have encountered an error that states “Suitcase Fusion Client has encountered an unexpected error. 83914764″ after upgrading to Mac OS 10.8 and were also unable to activate...
View ArticleContact Technical Support
Please fill out the form below, being as specific as possible about the nature of your problem. Our technical support team can help you with technical issues related to the installation and/or use of...
View ArticleContact Customer Service
Please fill out the form below, being as specific as possible about the nature of your problem. Our customer service team can help you with account related issues. Please do not use this form if you...
View ArticleSupport Policy | Support | Extensis
Supported Products and Versions Extensis provides full support for the current version of all shipping products. In addition, Extensis will provide limited support for older products up to one year...
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