How to enable debug logging in Portfolio NetPublish
Description I need to enable debug logging to help me troubleshoot a problem with Portfolio NetPublish Server. Solution Here’s how to enable debug logging in Netpublish Server: Open the...
View ArticleAdministrator login does not work after installing Portfolio Server 11.2.x (Mac)
Description After installing Portfolio Server 11.2 or 11.2.1 on Mac OS X, I am unable to log into Portfolio Server Administration with the administrator account, regardless of what password is used....
View ArticleClik here to view.
I get an “org.postgresql.util.PSQLException: Connection refused” error after...
Description After installing Portfolio Server 11 on Mac OS X, I get an error that states: "org.postgresql.util.PSQLException: Connection refused. Check that the hostname and port are correct and that...
View ArticleTroubleshooting Missing Originals in Portfolio NetPublish
Description I see “Missing Original” when I try to view an image on a Netpublish site. Solution “Missing Original” can show up after upgrading or reinstalling Portfolio NetPublish server; it can also...
View ArticleHow do I allow users to search across multiple workgroups in Universal Type...
Description Universal Type Client only performs searches in the currently selected workgroup. I have users with multiple workgroups and they want to be able to search for fonts in all of their...
View ArticleHow to get Java 6 for Mac OS X
Description When I try to install Universal Type Server 4.x or Portfolio Server 11.x on Mac OS X, I get an error that Java 6 must be installed first. Where can I find a Java 6 installer? Solution For...
View ArticleHeartbleed SSO Bug and Extensis Products
Description Which Extensis products are affected by the Heartbleed SSO bug? Solution In short, none of our shipping installed products are affected by the Heartbleed bug. Here’s an itemized list:...
View ArticleI get a “Unable to start the Universal Type Core” error when I try to launch...
Description When I try to launch Universal Type Client, I get an error that states, “Unable to start the Universal Type Core”. Solution Here’s how to resolve that issue: Reset the FMCore process In the...
View ArticleAfter installing Universal Type Client 4.1, I can connect to Universal Type...
Description I installed Universal Type Client 4.1. Afterwards, I can log in to Universal Type Server but the client never completely syncs. I can see some of my workgroups but fonts do not appear. Once...
View ArticleIs Universal Type Server compatible with Java 7?
Description Can I run Universal Type Server with Java 7? Solution Universal Type Server 4 and 4.1 require Java 6. It is not compatible with Java 7 and will not run properly if Java 7 is installed. We...
View ArticleSupport Policy | Support | Extensis
Supported Products and Versions Extensis provides full support for the current version of all shipping products. In addition, Extensis will provide limited support for older products up to one year...
View ArticleMy connection to the network stops working when I install Extensis products...
Description My PC lost internet access after installing Extensis client or standalone software. When I uninstall the Extensis product, the internet connection returns to normal. Solution Some Extensis...
View ArticleVideo previews are no longer created after upgrading to Portfolio Server 11.2
Description Video previews no longer display, after upgrading to Portfolio Server 11.2. Solution This issue is addressed in Portfolio Server 11.2.1. You can download the latest installers for Portfolio...
View ArticleI am unable to administer Universal Type Server 4 after reinstalling it.
Description I’ve uninstalled and reinstalled Universal Type Server 4 and now am unable to log into Server or User Administration. The server.log file states: “ERROR: relation “domaindef” does not exist...
View ArticleI cannot upload some file types using the Portfolio Web Client
Description When I select files that I want to upload with the Portfolio Web Client and click Open, I get a dialog with the message “The following files were excluded from this upload because their...
View ArticleClik here to view.
I get a “To open “dump-gnash,” you need to install X11″ dialog when...
Description When Portfolio Server 11 tries to catalog a Flash (.swf) file on Mac OS X 10.8 (Mountain Lion) or later, the following dialog is displayed: Solution The Portfolio Server 11 media engine...
View ArticleClik here to view.
How to Serialize Portfolio Server 10
Description I’ve installed Portfolio Server 10 but I’m having difficulty entering my license keys. Solution Enter Portfolio Server license keys in all capitals, with a hyphen every four characters and...
View ArticleClik here to view.
How to Serialize Portfolio Server 11
Description I’ve installed Portfolio Server 11 but I’m having difficulty entering my license keys. Solution Enter Portfolio Server license keys in all capitals, with a hyphen every four characters and...
View ArticleHow do I find my Portfolio NetPublish sites?
Description I’ve published one or more Portfolio NetPublish sites but I don’t know how to find them. Solution It’s a good idea to bookmark newly published sites to make it easier to get back to them....
View ArticleFonts Panel Does Not Load in Photoshop CC 2014
Description I just installed Suitcase Fusion 5, version 16.2.3, but the Fonts Panel does not show up in Photoshop CC 2014 Solution There is an installer issue with Suitcase Fusion 16.2.3 that prevents...
View Article