What Portfolio Server directories need to be excluded from Anti-Virus software?
Description This article lists the Portfolio Server directories need to be excluded from Anti-Virus software to ensure that it runs properly. Solution Ideally, an exception/exclusion should be set up...
View ArticleFont display issues in Windows after applying software update KB2753842
Description After installing the KB2753842 software update in Windows, I’m having problems displaying some fonts in Adobe Flash, CorelDRAW, FlexiSign-Pro, Microsoft PowerPoint, QuarkXPress, and other...
View ArticleUsers can browse the contents of the “res” and “netpub” virtual directories...
Description The default settings on the IIS virtual directories that NetPublish creates allow users to browse the contents of those directories; this allows access to files that may contain sensitive...
View ArticleMissing Previews on Netpublish Sites
Description When I try to look at a preview on my Netpublish site, I get an image that says ‘Missing Preview’. Solution There are a number of things that can cause Netpublish Server to display a...
View ArticleAuthentication fails for Directory users in UTS 3
Description Authentication fails if I try to connect Universal Type Client to UTS with an Active or Open Directory login. I am able to connect with a local UTS account that was not imported from a...
View ArticleSuitcase Fusion closes unexpectedly on startup with no error message in Mac OSX
Description This article describes troubleshooting steps if Suitcase Fusion 4 unexpectedly quits immediately after launch with no error message. Solution Check the computer name under Sharing within...
View ArticleUniversal Type Client 2.x on Windows cannot connect to Universal Type Server...
Description After upgrading to Universal Type Server 3.3, I noticed that Windows users with version 2 of the Universal Type Client cannot connect to UTS with LDAP authentication. The client’s FMCore...
View ArticleContact Technical Support
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View ArticleContact Customer Service
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View ArticleProtected: Portfolio Server 11
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View ArticleI am unable to import data from a text file into some Catalog fields using...
Description I am unable to import data from a text file into some fields in my Portfolio catalogs. Solution This can happen if you are attempting to import data into fields derived from the file system...
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Portfolio Server 11 installer makes changes to sysctl.conf on Mac OS X
Description When installing Portfolio Server, I see the message “sysclt.conf was updated. The /etc/sysctl.conf file was updated. Please reboot the machine and rerun the Portfolio Server installer.”...
View ArticleHow to upgrade to Portfolio Server 11
Description This article explains how to upgrade from Portfolio Server 9 and higher to version 11. The article assumes that this is an ‘in-place’ upgrade, i.e. without changing servers. If you need to...
View ArticleOn Mac OS X 10.8, I get an error message when installing Extensis products:...
Description When installing Extensis products, users get the aforementioned error dialog, which does not give them any option to continue. Solution Mac OS X 10.8 includes new features to improve...
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Suitcase Fusion 4 Recommendations for Windows 8
Description Having a streamlined setup can be crucial to having a good workflow with Suitcase Fusion 4. This article will show you how to set up your system to optimally run Suitcase Fusion 4 on a...
View ArticleHow to Downgrade Java 7 to Java 6 on Mac OS 10.7 and 10.8
Description If you install Java 7 onto Mac OS 10.7 or 10.8, Portfolio Server and Universal Type Server will not function properly. This article describes how to remove Java 7. Solution If you are...
View ArticleFinding the Portfolio NetPublish logs
Description Where can I find the logs for Portfolio Netpublish? Solution Here are the locations for the Netpublish logs: On 32-bit versions of Windows Server, the Portfolio NetPublish logs are found...
View ArticleFinding the Portfolio Server logs
Description Where can I find the logs for Portfolio Server? Solution Here’s where you’ll find the logs for Portfolio Server: On 32-bit versions of Windows and Windows Server, the default location for...
View ArticleFinding the Universal Type Server logs
Description Where can I find the Universal Type Server logs? Solution Here’s where you will find the logs for Universal Type Server: On 32-bit versions of Windows and Windows Server, the default...
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