Clik here to view.
Suitcase Fusion 4 Recommendations for MacOS 10.8 (Mountain Lion)
Description Having a streamlined setup can be crucial to having a good workflow with Suitcase Fusion 4. This article will show you how to set up your system to optimally run Suitcase Fusion 4 on an OSX...
View ArticleWhen Portfolio Server 10 catalogs TIFF files, some previews come up with a...
Description Some of the TIFF images that I’ve cataloged have a pink or blue tint to them. Solution TIFFs saved in CYMK color mode may generate JPEG previews with a pink or blue tint if the TIFFs were...
View ArticleNetPublish sites based on the Tablet template have blurry previews
Description If I use the default preview size when publishing a site based on the Tablet template, the enlarged preview that pops up when you click on a thumbnail is blurry. Solution This happens...
View ArticleWhen I try to move a placeholder record in Portfolio Desktop Client 10.2 for...
Description I’m trying to move a placeholder record in Portfolio Desktop Client 10.2 for Windows and nothing happens; no error message appears and the file path doesn’t change. Solution This issue is...
View ArticleUniversal Type Client gets “Server Connction Failed” after upgrading server...
Description After I installed the Java update 1.6.0_45b06-451 on my Mac server, Universal Type Clients can no longer connect to Universal Type Server using Bonjour. UTC users are reporting ‘Server...
View Article‘Save for Web’ is slow in Photoshop on some Windows 7 systems with nVidia...
Description When I try to use the ‘Save for Web’ feature in Adobe Photoshop CS5 and CS6 on Windows 7, the user interface is slow to respond. If I disable or remove the Suitcase Fusion auto-activation...
View ArticleHow to manually uninstall Suitcase Fusion 4 (Windows)
Description This article explains how to manually uninstall Suitcase Fusion 4 on a Windows PC. Solution If you are unable to uninstall Suitcase using Add & Remove Programs, here are steps to...
View ArticleClik here to view.
Finding the Suitcase Fusion 4 logs
Description I don’t know where to find the Suitcase Fusion 4 logs and I need them for troubleshooting purposes. Solution On Windows XP, the Suitcase Fusion 4 logs are found in: C:\Documents and...
View ArticleClik here to view.
Finding the Universal Type Client logs
Description I don’t know where to find the Universal Type Client logs and I need them for troubleshooting purposes. Solution On Windows XP, the Universal Type Client logs are found in: C:\Documents and...
View ArticleClik here to view.
Finding the Suitcase Fusion 3 logs
Description I don’t know where to find the Suitcase Fusion 3 logs and I need them for troubleshooting purposes. Solution On Windows XP, the Suitcase Fusion 3 logs are found in: C:\Documents and...
View ArticleText reflows in Illustrator CS5, CS 5.5, and CS6 (Mac)
Description Sometimes when I open documents in Adobe Illustrator CS5, CS5.5, or CS6 some of the text reflows. If I disable the Universal Type Client auto-activation plugin the issue goes away. Solution...
View ArticleConfirmation dialogs do not show in Illustrator CS6 when auto-activation...
Description Sometimes Illustrator CS6 doesn’t show me confirmation dialogs when I do certain things, such as closing a document after making changes. Solution This issue has been reported with both...
View ArticlePortfolio Server 11 on Mac OS X does not start properly after installation
Description After I install Portfolio Server 11.0.1 on my Mac, it won’t start or let me log into Administration. Solution In some cases, the PostgreSQL instance that is installed with Portfolio Server...
View ArticleContinuous sync does not recognize all changes to mapped LDAP groups
Description When Universal Type Server 3.3 synchronizes to Active Directory, some users mapped from nested AD groups do not show up in the assigned workgroup under User Management Administration....
View ArticleNetPublish searches return incorrect results
Description When searching a NetPublish site, the results show the wrong number of images, or even displays all of them. Solution Some characters are reserved for use in URLs; if they are used in...
View ArticleWhen I create a Portfolio catalog from my custom Catalog Type, the Master...
Description I noticed that the Master Keywords list only has one Keyword in it after I create a catalog from a custom Catalog Type in Portfolio Desktop Client 11.0.2. Solution Portfolio Desktop Client...
View ArticleSuitcase Fusion version 12 to Suitcase Fusion 4: Manual Upgrade Instructions...
Description This article discusses the steps to manually migrate font data from Suitcase Fusion (version 12) to Suitcase Fusion 4 on Mac OS X. Solution Suitcase Fusion v12 has been retired for a number...
View ArticleWhich Extensis products are supported on Windows 8?
Description I’m running Windows 8 and I need to know which Extensis products are compatible. Solution These products are verified as compatible with Windows 8; if there is a version number listed, make...
View ArticleWhich Extensis products are supported on Windows 7?
Description I’m running Windows 7 and I need to know which Extensis products are compatible. Solution These products are verified as compatible with Windows 7; if there is a version number listed, make...
View ArticleI get an error when trying to install Portfolio Server 11 on Windows Server...
Description When I try to install Portfolio Server 11 on Windows 2008 R2, the installer displays the following error message: “The operating system is not adequate for running Extensis Portfolio Server...
View Article