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Suitcase Fusion 5 does not remember some settings (Mac)
Description If I quit Suitcase Fusion 5, it does not remember the window size, what sets were selected, or other settings when I relaunch it. Solution This can happen if you upgraded from Suitcase...
View ArticleAdobe Illustrator CC Issues When Tahoma or Verdana are Missing
Description I’m seeing a number of issues with Illustrator CC: When I make changes to a document, the screen takes a while to update or doesn’t update at all It quits unexpectedly It fails to quit when...
View Article.MSI Error 1316 When Installing, Updating or Uninstalling Extensis Software...
Description I get an “Error 1316. A network error occurred while attempting to read from the file” when I try to install, update or uninstall an Extensis application. Solution This is often an...
View ArticleFont Panel for InDesign CC is unable to connect to Suitcase Fusion 5
Description When I open InDesign CC, the Suitcase Fusion 5 Font Panel gives an error that it is unable to connect to Suitcase Fusion. Solution Adobe released an update for InDesign CC on 8/22/13 that...
View ArticleJava Update 1.6.0_51 Causes Startup Problems with Portfolio Server 10.2 on...
Description Portfolio Server 10.2 fails to restart after installing Java Update 1.6.0_51 on Mac OS X. Solution We have determined that Java Update 1.6.0_51 will cause startup problems with Portfolio...
View ArticleHow to upgrade from Portfolio Standalone 8.5 to Portfolio Server 11 on Mac OS X
Description This article is a guide to upgrading from Portfolio 8.5 Standalone to Portfolio Server 11 on a Mac server. The steps outlined below describe a basic server installation. For more detailed...
View ArticleHow to upgrade to Universal Type Server 4
Description I want to upgrade to Universal Type Server 4 from an earlier version. Solution This article assumes you are doing an in-place upgrade on the same server; for help migrating Universal Type...
View Article“Authentication Failed” error when connecting to Universal Type Server 4 on...
Description When I connect to Universal Type Server 4 on Windows using Universal Type Client 4.0 for Mac OS X, authentication fails when using a Directory User login but not a local UTS user account....
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How do I view multi-page documents in Portfolio Desktop Client?
Description The thumbnail for an image has the multi-page icon in the lower-left corner of the thumbnail, but viewing its preview only shows the first page. Solution In the Preview window, click the...
View ArticleWhich Extensis products are supported on OS X 10.9 (Mavericks)?
Description I’m running Mac OS X 10.9 (Mavericks) and I need to know which Extensis products are supported. Solution Suitcase Fusion Suitcase Fusion 5 version 16.0.4 was released on 11/13/2013 and...
View ArticleWhen launching an Adobe Creative Suite or Creative Cloud application on...
Description When I launch an Adobe Creative Suite or Creative Cloud applicationon Windows, I get an error that states: “The Program can’t start because CoreFoundation_v11x64.dll is missing from your...
View ArticleUniversal Type Server fails to start on Mac OS X 10.5 (Leopard) after...
Description After installing “Java for Mac OS X 10.5 Update 2″ on non-64-bit hardware (G5, Intel Xeon, Intel Core Duo CPUs), Universal Type Server will fail to progress past the starting state and...
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Suitcase Fusion 5 recommendations for OS X 10.9 (Mavericks)
Description This article will show you how to set up your system to optimally run Suitcase Fusion 5 on OS X 10.9 Mavericks. It should only take about 5-10 minutes to go through. Recommendations Disable...
View ArticleSuitcase Fusion 5 quits unexpectedly on OS X 10.9 (Mavericks) after upgrading...
Description I launch Suitcase Fusion 5 and it opens for a second, then crashes. Uninstalling and reinstalling has no effect. Solution If the preference files for Suitcase Fusion 5 are damaged, it can...
View ArticleSuitcase Fusion closes unexpectedly on startup with no error message in Mac OS X
Description This article describes troubleshooting steps if Suitcase Fusion unexpectedly quits immediately after launch with no error message. Solution: Check the computer name under Sharing within...
View ArticleUniversal Type Server does not see Open Directory groups created in OS X 10.8...
Description I created my Open Directory groups using the Server app, but the only group that Universal Type Server sees is the default group (Workgroup). Solution The Server app in Mac OS X 10.8 and...
View ArticleHow to set up the Universal Type Server Core Client
Description How do I set up the Universal Type Server Core Client? Solution The following instructions will guide you through installing and configuring the UTS Core Client. Add the Core Client License...
View ArticleCan Portfolio Flow be used over secure HTTPS connections?
Description Can I use Portfolio Flow with Portfolio Server over a secure HTTPS connection? Solution Yes. Portfolio Flow can be used over standard HTTP as well as secure HTTPS connections. For details...
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Setting up access to Portfolio Server over the internet for Portfolio Flow...
Description I want users to be able to upload images to Portfolio Server over the internet using Portfolio Flow. Solution Confirm minimum required version of Portfolio Server for Portfolio Flow...
View ArticlePortfolio Flow won’t let me select video clips for upload on Android
Description I’m not able to select video clips for upload in Portfolio Flow on my Android device. Solution Unfortunately, Portfolio Flow only allows you to select still images for upload on Android...
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